Impressum

Frequently Asked Questions

If your questions is not included, you can ask me at ulrichgreve@tichnut.de

• General
  • I cannot install the program after downloading it. For example, the computer reports the error message "XYZ is not a valid Win32 application"
  • When I install a program which is a MSI file, I receive the error message "This installation package is not supported on this platform. Contact your application vendor." (or in German "Dieses Installationspaket wird auf dieser Plattform nicht unterstützt. Setzen Sie sich mit dem Hersteller dieses Produkts in Verbindung.").
• Pocket PC/Smartphone software
  • I have device XYZ. Does your program run under it?
  • My Pocket PC/Smartphone reports that the installation file is corrupt. / My Pocket PC displays the error message "XYZ is not a valid Pocket PC application"
  • Does your software work with the Hebrew support on my device?
• Luach software
  • In 2007, the USA starts Daylight Savings Time on the second Sunday in March and ends on the first Sunday in November. Is there an update of your Luach software?
  • How can I remove multiple entries from desktop Outlook or Pocket Outlook?
  • Where are the files located which store user-entered date such as anniversaries/birthdays/Yahrzeit, notes and/or custom cities in the Luach for Pocket PC?
  • How do I uninstall the Luach for Pocket PC?

General

I cannot install the program after downloading it. For example, the computer reports the error message "XYZ is not a valid Win32 application"

Please use the Internet Explorer for downloading files from my website.
Before downloading, you have to clear the browser's cache.

Clearing the cache can be done in the Internet Explorer 8 in the following way:

• Click on Tools and Internet Options...
• Select the General tab.
• In the group Browsing history, click on Delete....
• Make sure that a checkmark is placed besides Temporary Internet Files
• Click on Delete and then on OK

Clearing the cache can be done in the Internet Explorer 7 in the following way:

• Click on Tools and Internet Options...
• Select the General tab.
• In the group Browsing history, click on Delete....
• Next to Temporary Internet Files, click on Delete files....
• Finally click on Close and on OK.

When I install a program which is a MSI file, I receive the error message "This installation package is not supported on this platform. Contact your application vendor." (or in German "Dieses Installationspaket wird auf dieser Plattform nicht unterstützt. Setzen Sie sich mit dem Hersteller dieses Produkts in Verbindung.").

Probably you downloaded a 64-bit program and tried to install it on a PC with a 32-bit operating system. For 64-bit programs, you need a PC with a 64-bit processor and a 64-bit operating system. The 64-bit programs on my site run under the 64-bit edition of Windows 10.

In order to check whether you have the 32-bit or 64-bit version of Windows 19 installed, do the following steps:

On English systems:

• press Windows key + I
• click on System and About
• Besides the label System Type, it is written whether you have the 32-bit or 64-bit version installed

On German systems:

• Windows-Taste + I drücken
• auf System und Info klicken
• das Label Systemtyp enthält einen Text, der erkennen lässt, ob der PC ein 32-Bit- oder 64 Bit-Betriebssystem hat

Pocket PC/Smartphone software

I have device XYZ. Does your program run under it?

You have to know if your device has the Pocket PC/Pocket PC with Phone edition or Smartphone edition of the Windows Mobile operating system. Software for Pocket PC/Pocket PC with Phone Edition does not run under Smartphone and vice versa.

Devices with Pocket PC edition have a touchscreen, while devices with Smartphone edition do not have a touchscreen.

My Pocket PC/Smartphone reports that the installation file is corrupt / My Pocket PC displays the error message "XYZ is not a valid Pocket PC application".

Probably you tried to copy the .EXE file onto your device and execute it from there.
The .EXE files on my website are installation programs which run on the desktop PC and copy the files to the Pocket PC/Smartphone automatically.
Please make sure that your device is connected to the PC prior running the installation program.

Does your software work with the Hebrew support on my device?

I do not guarantee that my software works on devices with Hebrew support by third-party vendors.
Hebrew support by third-party vendors influence the system in a deep way and can cause conflicts.

Luach software

In 2007, the USA starts Daylight Savings Time on the second Sunday in March and ends on the first Sunday in November. Is there an update of your Luach software?

My Luach software enables to customize the rule for Daylight Savings Time.
Therefore, an update is not necessary.
For example, in the Jewish Calendar for Vista/7/8, click in the two-month calendar view on Calendar, Preferences... and Daylight Savings Time.... In the Luach for XP/Vista (64-bit version), click in the two-month calendar view on Calendar, Preferences..., Time calculation and Daylight Savings Time....

How can I remove multiple entries from desktop Outlook or Pocket Outlook?

When you have imported entries in Pocket Outlook, synchronize it with desktop Outlook via Windows Mobile Center or ActiveSync first, delete them in desktop Outlook and then synchronize back to Pocket Outlook.

Removing multiple entries in desktop Outlook can be done via the following steps:

• press the Control key and keep it pressed
• click with the left mouse button on the subject lines of the entries which you want to remove
• release the Control key
• click with the right mouse button on a marked subject line (a subject line with a blue background)
• select the menu item which says to remove the entries

Where are the files located which store user-entered date such as anniversaries/birthdays/Yahrzeit, notes and/or custom cities in the Luach for Pocket PC?

These files are located in the My Documents folder of the Pocket PC.

• File with notes: CalendarCE Notes.bin
• File with anniversaries/birthdays/Yahrzeit: CalendarCE Anniversaries.bin
• File with custom cities: CalendarCE Cities.bin

How do I uninstall the Luach for Pocket PC?

In order to uninstall the Luach for Pocket PC, perform a soft-reset and delete, via using the File Explorer on the Pocket PC, the file

  CalendarCE.exe

which is present in the

  \Windows\Start Menu

or

  \Windows\Start Menu\Programs

folder, and the font NewCompHebrewCE.ttf

Deleting a font from the Pocket PC can be easily performed by the File Explorer on the Pocket PC.
Click on the Start menu button, select Programs and File Explorer. In the folder combobox, first select My Device, then click in the list on Windows and Fonts.
Then delete the desired font by tapping with the stylus a longer time so that a popup menu appears and select the menu item to remove the file.

When using a Windows Mobile 5.0 Pocket PC device and if the file cannot be removed because it is in use, perform the following steps:

• take the Pocket PC out of the cradle
• perform a soft reset
• start the File Explorer again
• go to the Fonts directory
• rename the font e.g. to DeleteFont
• delete the renamed font